This is part of our series "The Changing Face of Travel"...exploring specific topics and trends affecting travel in 2021 and beyond. To read more articles click here
Changing consumer behavior and the evolution of an industry
In just over 25 years the internet has transformed nearly every aspect of our lives. It has revolutionized communication, entertainment, education and almost all business operations and has provided access to the world’s library of information with the click of a button. Companies like Netflix, Amazon, Uber, Airbnb and Carvana have completely upended entire industries and in the process, altered our very behavior as consumers. The way we think about purchasing goods and services has been forever changed along with the way these new companies communicate and deliver their product.